Return & Refund Policy

14-Day Return Policy

Eligible products may be returned within fourteen (14) days of delivery, provided they are unused, undamaged, and returned in their original packaging with all included accessories, labels, and proof of purchase.

Eligibility

To qualify for a return, products must be in substantially the same condition in which they were received. Items that have been used, altered, damaged due to misuse, or returned without original packaging may not be eligible for a refund, replacement, or exchange.

Non-Returnable Items

For hygiene, safety, and legal reasons, certain products may not be eligible for return. Examples may include opened personal care products, perishable goods, digital products, customized merchandise, gift cards, and any items identified as non-returnable at the time of purchase.

Return Process

Customers may initiate a return request by providing their order details and the reason for the return through the available customer support channels. Supporting documentation, including photographs, may be requested where necessary to facilitate the review process.

Return Approval

All return requests are reviewed on a case-by-case basis. Upon approval, customers will receive instructions regarding packaging requirements, pickup arrangements, or other applicable return procedures.

Inspection Process

Returned products are inspected upon receipt to verify their condition and determine eligibility for a refund, replacement, or exchange in accordance with this policy.

Refund Processing

As Cash On Delivery is the only accepted payment method, refunds are processed only after the returned product has been received, inspected, and determined to be eligible under this policy.

Refund Method

Approved refunds may be issued through bank transfer, store credit, replacement products, or other available reimbursement methods, subject to applicable laws and operational requirements.

Damaged or Incorrect Items

If a product is received in a damaged, defective, or incorrect condition, customers should report the issue as soon as reasonably possible and provide supporting photographs or documentation where requested. Eligible claims may qualify for replacement, exchange, or reimbursement.

Exchanges

Where available, eligible products may be exchanged for the same item or an equivalent replacement, subject to inventory availability and successful completion of the review process.

Order Refusals

Repeated refusal of confirmed Cash On Delivery orders or the provision of inaccurate delivery information may result in cancellation of pending orders or restrictions on future purchases.

Policy Updates

This Return and Refund Policy may be updated periodically to reflect changes in legal, regulatory, or operational requirements. Continued use of the website following any updates constitutes acceptance of the revised policy.